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Channel: The PME Interview - Thoughts and Insights from the World of Inflight Entertainment » Customer Service
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Joe Carreira – Managing Director, Access Inflight Media

Joe Carreira was getting restless and looking around for new opportunities. Then a friend called him out of the blue and asked if he would entertain a visitor from Brazil for a few days and show her...

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John Bruckman – CEO, Interact

It’s tough to be a Customer Service Provider. Competition in the market place is intense and hard won business is often put in jeopardy when competing airlines merge or, even worse, go into chapter 11...

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Eric Kleiman – CEO, Kleiman Enterprises

Steve’s guest this week on the PME Interview is the somewhat larger than life figure of Mr. Eric Kleiman, formerly Director of Product Marketing at Continental Airlines and now CEO of Kleiman...

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Peter and Janice Daniello

The Daniello’s take “Going the Distance” to a new level. Their transatlantic romance kindled more than 30 years ago, grew quickly alongside the evolution of Inflight Entertainment. If you’re new to the...

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John LaValle – CEO, Global Eagle Entertainment

Global Eagle Entertainment (GEE) has become a significant player in the inflight entertainment business having acquired the long established Post Modern Group and its affiliates; AMP International,...

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Pam Suder-Smith – President, IFSA

For the past five years APEX has been co-locating with IFSA and, to date, it seems like a win-win arrangement. People who work in the catering trade get an opportunity to check out the latest in-flight...

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Dave Davis – CEO, Global Eagle Entertainment

It’s been a hectic twelve months for the CEO of GEE, Dave Davis, as he leads the senior management team to integrate the different companies that comprise the Global Eagle group whilst at the same time...

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Patrick Prefontaine – VP Strategic Partnerships, GEE

Take a flight on a modern wide bodied aircraft and you can guarantee personalized in-flight entertainment at every seat. Fly on a narrow bodied aircraft and chances are that there will be little or no...

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